内容更新- 2022年4月1日
COVID-19指南
With recent updates to the CDC Guidance for Businesses and Employers Responding to Coronavirus Disease 2019 (COVID-19) CDC is no longer mandating daily in-person or virtual health checks. bet365亚洲官网赌场 refers to the All Together New Mexico COVID-Safe Practices for Employers which has the link to the CDC Guidance.
有了这个更新, 4月1日生效, 2022 bet365亚洲官网赌场 is no longer requiring the daily screening and temperature checks. 我们的员工会监控他们的个人健康状况.
bet365亚洲官网赌场 is committed to the well being of our customers, our employees, and our communities.
我们有方便的付款方式! 你可以邮寄付款， 在线 or 智能中心应用, 电话:1-888-220-4814 and in the drop boxes in front of our building.
Please contact us if you experience a concern with any of the payment methods at (575) 226-2255.
现场安装和维修的可用性
我们将继续为客户提供安装、升级和维修服务.
We appreciate our customers and will continue to do our best to serve you.
营业时间:
星期一至五
9:00 a.m. 至下午5时.m. 电话:575-226-2255
几个小时之后 & 周末:
互联网:575760-8366
TV – 575-760-2021
固定电话575-760-2276
电子邮件: customercare@mikeshiner.com.
我们的承诺
2020年4月21日内容
Like you—and everyone in our nation and across the world—bet365亚洲官网赌场 is watching the news about COVID-19 carefully and doing what we can to respond thoughtfully and responsibly. 我们服务的社区是强大的, and together we’ll all get through this challenging and unprecedented situation. As your trusted local provider, our priority is taking care of you as you navigate this trying time.
如果你需要新的服务, 服务添加或更改您的帐户, 这可以通过电话来完成. Employees are still in the office to answer calls, assist you with concerns and accept payments. 我们将继续接受付款 在线 or SmartHub, 电话:1-888-220-4814, the drop boxes in front of our building or you can mail to: bet365亚洲官网赌场, P. O. 867号盒子，每家, NM 88130.
我们关注的是客户和员工的健康. 我们要确保你能获得你需要的服务, while we protect our employees and follow the guidelines set by the 状态 and federal government.
In adherence with our efforts to protect our customers and employees from the virus, we have recently updated our procedures to limit technicians’ interaction within our customers’ homes. We will continue to dispatch our technicians to customer homes for new installs and service affecting outages; however, we are making modifications before and during the entry to customer homes.
安全措施
我们理解，现在比以往任何时候都更需要通讯服务, so we have implemented several new safety practices to keep everyone safe:
- Asking our customers to self-certify that no one in the home is under quarantine or has flu-like symptoms.
- Asking our technicians to wash their hands or use hand sanitizer before and after every customer visit.
- Practicing 6 feet physical distancing during any customer or public interaction.
- Technicians will wear protective gear to shield themselves and protect customers.
- The technician will take care of most of the work that needs to happen outside of the home.
We appreciate our customers and will continue to do our best to serve you.
2020年3月26日内容
Yucca Telecom has joined the FCC’s Keep Americans Connected Pledge to ensure our customers can stay connected during this COVID-19 crisis.
To make certain our customers who have been directly impacted by the COVID19 circumstances, 是否能够获得应对这场危机所需的工具, bet365亚洲官网赌场 will not terminate services or apply late fees for any accounts that go past due during the next 60 days.
新型冠状病毒扰乱了我们的日常生活, 许多人转向电信服务寻求解决方案. 企业允许员工远程办公, 学校正在尝试新的远程学习工具, and doctors are relying on telehealth to care for some patients remotely. All of those services are made possible by voice and high-speed broadband connections.
Any customer needing assistance with their account should call the business office for payment arrangement details.
请致电(575)226-2255与我们联系.
bet365亚洲官网赌场的COVID-19 -更新于2020年3月24日
bet365亚洲官网赌场 is committed to the wellbeing of our customers, our employees, and our communities. We have determined that closing our office to the public is in the best interest of the citizens and employees at this time. We will follow the Governor’s last order on March 24, 2020 until further notice.
我们将继续接受付款 在线 or SmartHub, 电话:1-888-220-4814, the drop boxes in front of our building or you can mail to: bet365亚洲官网赌场, P. O. 867号盒子，每家, NM 88130.
Employees are still in the office to answer calls and if you need to pay in cash, call our office and one of our employees will come out to take your payment. 如果你需要新的服务, 服务添加或更改您的帐户, 这也可以通过电话来完成.
We appreciate our customers and will continue to do our best to serve you.
电话:
9:00 a.m. 至下午5时.m. – 575-226-2255
几个小时之后 & 周末:
- 互联网:575760-8366
- TV – 575-760-2021
- 固定电话575-760-2276
电子邮件: customercare@mikeshiner.com.
谢谢您的理解和耐心!
2020年3月17日内容
bet365亚洲官网赌场 is committed to the wellbeing of our customers, our employees, and our communities. 随着冠状病毒形势的不断演变, we rely on health and safety information from experts to ensure the decisions we make are consistent with local community, 状态, 以及联邦标准.
We have prepared our employees to follow the strictest of guidelines in an effort to help curtail the spread of COVID-19. We are monitoring the guidelines of the CDC and New Mexico Department of Health to ensure the highest standards are met. 同时监控我们的员工和社区, 我们将继续激活服务，并照顾我们的客户. If an escalation in the spread of COVID-19 impacts any of our service areas, we will take appropriate measures to keep our customers and employees as safe as possible.
Amid the COVID-19 Pandemic, bet365亚洲官网赌场 encourages customers to stay home if at all possible. 记住这一点, we would like to remind all of our customers the recommended method of making a payment is 在线 at our SmartHub 网站. The option for automated payments is available at 1-888-220-4814 or drop your payment off in the drop box in front of the office. We also encourage customers to call the office with any questions to minimize personal exposure. 我们还在办公室，如果你需要当面谈的话.
Should you have greater connectivity needs in order to meet work from home requirements, 请致电575-226-2255或电子邮件bet365亚洲官网的办公室 customercare@mikeshiner.com.
We appreciate your understanding and support as we navigate this quickly changing situation. 我们祝愿所有人健康平安.